Frequently Asked Questions

This is going to be a Q&A post because we have a lot of new members and I want to try and put everything you need to know in one post, well hopefully I won't miss anything 

💥Do you offer screen printing, sublimation, and DTF?
Yes we offer all 3

💥How do I know what's offered in what type of transfer?
Look at the header(title) it will have the type at the end 

💥How do you press your transfers?
Subs-385-400 degrees F for 45-60 secs
Screen Prints 325-350 or high heat soft feel 375-385 7-10 secs lots of hard even pressure~ I use an oven mit or folded teflon sheet and put between my hand and the top of the press to press over the top of every portion of the heat press to distribute even heat over all of the transfer.
DTF- 285-315 7-10 secs cool peel
Every press is different! Find your sweet spot :)

💥Do you offer customs?
Yes we offer customs. We charge a fee for customs and it just depends on the artwork needed and what the art work is for....normally ranges $5-$10 but sometimes can be free. It will be at our discretion what we feel is fair . Also we do not make the art work or make the physical product until the item is paid for. We spend too many hours creating customs for customers to back out and then leave us with something that was a waste of time and money. Message us with your custom needs please

💥How much are your transfers?
Please click on the custom tab and you can find pricing for all 3 types of transfers

💥How do pre orders work?
Screen print preorders open up at the beginning of the week and close the following Sunday. I will sometimes add quick orders or new designs throughout the week. If it doesn't state a different close date then Sunday is the close date. All Pre orders required a MOQ to be met as a group! That MoQ is 40 unless otherwise stated!

💥How much is shipping?
Shipping is based on weight...
If you would like to upgrade you may do so at checkout
First class is 2-5 days
Priority is 1-3 days
Once I make a shipping label the website should email you with tracking. Please verify that your email and address are correct bc I have no control over where the email gets sent to or what address I mail the transfers to

💥What is TAT?
These are all calculated into business days, exclude holidays and weekends
Sub tat is 2-4 days
RTS Screen Print transfers 1-3 business days
Preorders Screen Prints- 7-10 business days
2-5 business days Regular tat 
2-8 business days if they are customs 
1-3 business days with RUSH

💥If I have a file and want it made into a transfer can you print it?
Sure can.

💥What if the website it down how do I order?
Please message me -ABI Designs 

💥Do you offer refunds or cancellations? 
It is a case by case basis but if you do receive a refund or cancellation you will get your refund minus any fees associated with the order. 

💥Do we offer local pick up? 
Local pick up must be picked up with in 2 weeks(14 days) of being fulfilled or your order maybe trashed or restocked. If there are issues preventing you or someone you know from picking them up in a timely manner please message me to make arrangements. 

💥Do you have designated hours?
I try to stay in contact with everyone as much as possible but I do have a family and weekends tend to lean towards them and my house hold duties.
Please feel free to message me on FB (ABI Designs messenger) or email with any questions